Shipping & Returns

We endeavor to dispatch all orders within 48 hours of receipt of payment, excluding pre-orders. Orders placed over the weekend will be shipped the following week. We ship throughout South Africa, though deliveries to outlying areas may take a day or two longer to arrive.

Our courier costs are R70 flat rate to all major cities in South Africa. Outlying areas may be slightly more expensive. Let us know where you are and we will email a quote. Customers not residing in South Africa need to e-mail us as well for a delivery quotation.

Delivery is free for orders over R950

• Expect 2-3 days for delivery. Our couriers do not work on weekends or public holidays, so orders can only be dispatched during the week.
• Please provide a daytime delivery address, as courier operating hours are between 8:00 and 17:00.

Returns and Refunds

We do our best to bring you the best products in K-beauty, beauty accessories, home-ware, fashion and more therefore, we strive to provide you with joy on your purchase. 

The hard part about bringing in some of the best skincare in the world is that it’s still a niche product. The best part about bringing in some of the best skincare in the world is that not only do we suggest you online review, but we also encourage you to do so. We love our products, and so does the rest of the world.

In the event of you not being happy with your products, please get in touch with us straight away. Beauty products are personal, and for that reason, we do not actually accept returns. Having said that, if your product is unopened and in its original packaging, and not damaged, we will gladly refund you. 

All returns must be done within 10 days, or refunds cannot be done. And the customer is responsible for returning the product to us.

 For damaged or defective goods on arrival, please email us immediately upon receipt at info@theenchantedwarehouse.com and we will gladly assist you.